Shuvo Terms & Conditions — What You Need to Know Before Using the Platform

1 Introduction & Consent

By visiting Shuvo (https://shuvo.bid) or creating an account on this platform, you are deemed to have fully accepted these Terms & Conditions. These Terms & Conditions apply to all services, games, bonuses, and promotions on the Shuvo platform.

If you do not agree to these Terms & Conditions, please refrain from using our platform. Shuvo reserves the right to modify these Terms & Conditions at any time, and changes take effect immediately upon publication on the website.

2 Account Registration & Eligibility

To register on Shuvo, you must meet the following requirements. Each individual may only open one account. If a person is found to hold multiple accounts, all accounts may be terminated and any funds held may be forfeited.

Registration Terms:

• You must be 18 years of age or older.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Personal information registered under your name may not be shared with any other party.
• Keeping your account password confidential is your responsibility.
• Any unauthorized use of your account must be reported to Shuvo immediately.
• You must not be a resident of any country or region where online gaming is prohibited by law.

The email address and phone number you provide during registration must be accurate. Shuvo may request additional documents to verify your identity at any time. Failure to submit the required documents may result in temporary account suspension.

3 Age Verification & Identity Confirmation

Under Shuvo's Terms & Conditions, no person under the age of 18 may use this platform. This is one of our strictest policies and one on which we make absolutely no exceptions.

As part of the KYC (Know Your Customer) process, Shuvo may request the following documents:

• Scanned copy of National ID (NID) or passport.
• Proof of current address (utility bill, bank statement).
• Proof of payment method (bKash / Nagad / Rocket account verification).
• A selfie — with your ID document if required.

Large withdrawals may be held pending completion of the verification process. All information you provide will be stored securely and used solely for verification purposes.

4 Deposit, Withdrawal & Payment Policy

Deposits on Shuvo can be made via bKash, Nagad, and Rocket. All transactions are processed through secure, encrypted channels. The following rules apply to deposits and withdrawals:

Deposit Policy:

• Minimum deposit amount: BDT 100.
• Deposits are generally credited to your account instantly.
• Deposits must be made from a mobile banking account registered in your own name.
• Depositing using another person's mobile banking account is strictly prohibited.

Withdrawal Policy:

• Minimum withdrawal amount: BDT 300.
• Withdrawals are typically processed within 1–3 hours.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Large withdrawals may be held pending completion of KYC verification.
• Shuvo reserves the right to put withdrawals on hold in the event of suspicious transactions.

5 Bonus & Promotion Policy

All bonuses and promotions on Shuvo are governed by these Terms & Conditions. Each bonus carries its own specific terms, which are communicated to you before you claim it.

General Bonus Terms:

• The Welcome Bonus is available to new members only and can be claimed once.
• The specified wagering requirements must be fulfilled before any bonus amount can be withdrawn.
• Multiple bonuses from the same device, IP address, or household are not permitted.
• Bonuses are generally valid for 30 days. Any unused bonus will expire at the end of this period.
• Shuvo reserves the right to modify or cancel any bonus offer at any time.
• Bonus funds can be used for both Sports Betting and slots, though wagering rates may vary by game.

6 Gaming Rules & Fairness

All games on Shuvo are powered by internationally certified RNG (Random Number Generator) technology, meaning every game outcome is completely random and cannot be predetermined by anyone. Under Shuvo's Terms & Conditions, gameplay is always fair and transparent.

• The RTP (Return to Player) rate for each game is displayed on the respective game page.
• If a game round is incomplete due to a technical error, that round will be considered void and the wagered amount will be refunded.
• In the event of any dispute over a game outcome, Shuvo's system logs will serve as the definitive record.
• Shuvo is not liable for any disruption to gameplay caused by a loss of internet connection.

7 Prohibited Activities

The following activities are strictly prohibited on the Shuvo platform. Any involvement in these activities will result in immediate account termination and may lead to legal action where necessary:

• Money laundering or any suspicious financial activity.
• Playing games using bots, automation, or any other third-party software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to hack or compromise another member's account.
• Threatening, harassing, or disrespecting any member of our platform.
• Claiming bonuses using false information.
• Selling or transferring your account to another party.

8 Account Termination & Suspension

Shuvo reserves the right to suspend or terminate any account at any time and for any reason. However, this action is typically taken under the following circumstances:

• Violation of the Terms & Conditions.
• Failure to complete KYC verification.
• Account inactive for an extended period (12 months).
• At the member's own request.
• Self-exclusion under the Responsible Gaming policy.

Any legitimate funds in your account (excluding bonuses) will be returned prior to termination; however, this may not apply in cases where the Terms & Conditions have been violated.

9 Limitation of Liability

Shuvo is an entertainment gaming platform. While we strive to deliver the highest quality of service, there are certain limitations to our liability:

• Shuvo is not liable for any losses arising from technical issues, server downtime, or internet disruptions.
• Shuvo is not directly liable for any errors on the part of third-party payment gateways.
• Any financial loss resulting from gameplay is solely the player's responsibility.
• Shuvo is not liable for any loss resulting from sharing your account details with others.

Gaming is entertainment — not an investment. Only bet what you can afford to lose. Shuvo's Terms & Conditions always encourage responsible gaming.

10 Policy Changes & Contact

Shuvo reserves the right to modify, amend, or update these Terms & Conditions at any time. For any significant changes, we will notify you via email or an on-platform notification.

Continued use of the platform after updated Terms & Conditions have been published will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

For any questions or concerns regarding these Terms & Conditions, please get in touch with us. Our support team is available 24/7 and ready to help.