Shuvo Privacy Policy — Your Data Is Safe With Us

1 Introduction

Welcome to Shuvo's privacy policy. Shuvo (shuvo.bid) is a leading online gaming platform in Bangladesh. We take the privacy of our members very seriously and are fully committed to protecting your personal information.

This privacy policy explains what data Shuvo collects, why it is collected, how it is stored and used, and what rights you have over your information. By using the Shuvo platform, you agree to this privacy policy.

Shuvo's privacy policy is built in accordance with international data protection standards, including GDPR. Our goal is to be fully transparent about how your data is handled — in plain, straightforward language, free of complex legal jargon.

2 What Data We Collect

Under Shuvo's privacy policy, we only collect information that is necessary to operate the platform. We never gather unnecessary or excessive data.

Information collected during registration:

• Full name and date of birth — for age verification and KYC purposes.
• Email address — for account communication and security.
• Mobile number — used for OTP verification and payments.
• Address — for identity verification purposes.
• Preferred language and currency — for a personalized experience.

Information collected automatically:

3 How We Use Your Data

In accordance with Shuvo's privacy policy, your data is used only for specific, legitimate purposes. We never sell your information or commercially transfer it to third parties.

How your data is used:

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: To securely process deposit and withdrawal transactions.
• KYC Verification: International standards are followed to verify age and identity.
• Customer Support: To resolve your issues quickly and provide support.
• Security Monitoring: To prevent fraud, money laundering, and cyberattacks.
• Responsible Gaming: To analyze playing patterns and detect problem gaming behavior.
• Promotions: To send you offers and bonus information with your consent.
• Legal Obligations: To comply with legal requests from regulatory authorities.

4 Cookie Policy

The Shuvo website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookies used by Shuvo:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand which parts of the site are used most. This does not include any personally identifiable information.
• Performance Cookies: To improve page loading speed and overall site performance.

You can disable non-essential cookies from your browser settings. However, doing so may affect the functionality of certain Shuvo features. We request your cookie consent when you first visit the site.

5 Data Sharing & Third Parties

The most important aspect of Shuvo's privacy policy is this — we never sell your personal data. However, in certain situations, we may share limited information with our trusted partners.

When and with whom data may be shared:

• Payment Processors: bKash, Nagad, Rocket — only the information required to complete transactions.
• Identity Verification Services: A licensed entity authorized to carry out KYC processes.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Anti-Money Laundering Authority: For reporting suspicious financial activity.
• Technology Service Providers: Server hosting, cybersecurity — minimum necessary data only.

All our partners operate under strict confidentiality agreements. They are not permitted to use your data for any purpose beyond what Shuvo has authorized.

6 Data Protection & Security

Shuvo uses the latest technologies and practices to keep your data secure. In line with Shuvo's privacy policy, our security framework operates across multiple layers of protection.

• SSL/TLS Encryption: All data transfers across the site and app are encrypted with 256-bit SSL.
• Encrypted Database: All stored data is secured with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP verification is mandatory for login and all critical activities.
• Real-Time Monitoring: Our 24/7 cybersecurity team monitors for suspicious activity around the clock.
• Penetration Testing: Regular third-party security audits are conducted.
• Data Backup: Regular encrypted backups of all data are maintained.

No security measure is 100% foolproof. In the event of a data breach, Shuvo will notify affected members within 72 hours and take all necessary action.

7 Your Rights Over Your Data

Shuvo's privacy policy follows GDPR and international data protection standards. Under these standards, you have the following rights over your own data:

• Right of Access You may request to see what information Shuvo holds about you at any time. We are required to provide the complete information within 30 days.
• Right to Rectification If any of your information is inaccurate, you may request a correction. You can also update many details yourself directly from account settings.
• Right to Erasure After account closure, you may request deletion of certain data. However, some information may be retained for a legally required period.
• Right to Portability You may request an export of your data in a standard format (JSON/CSV).
• Right to Object You may object to marketing communications or certain types of data processing. Opting out is simple and takes effect immediately.
• Right to Restriction In certain circumstances, you may request that processing of your data be temporarily restricted.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days.

8 Children's Privacy

Under Shuvo's privacy policy, no one under the age of 18 is permitted to use this platform. We do not knowingly collect any data from minors.

If a minor has created an account by mistake and we identify this, the account will be closed immediately and all associated data will be deleted.

If you discover that a minor in your family has registered on Shuvo, please contact us immediately. We will take the necessary action promptly.

9 Changes to the Privacy Policy

Shuvo may update this privacy policy from time to time. Changes may occur due to business growth, legal requirements, or the adoption of new technologies.

If any significant changes are made, we will:

• We will send a notification to your registered email.
• We will display a banner notice on the site homepage.
• The date of any changes will be updated at the top of this page.

Continued use of Shuvo after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

10 Contact & Complaints

If you have any questions, concerns, or complaints about Shuvo's privacy policy, please contact our data protection team.

• Email: [email protected]
• Response Time: Typically within 7 business days.
• Language: Support is available in both Bengali and English.

If you are not satisfied with our response, you have the right to file a complaint with the data protection authority in your country.